SALES TRACKING SOFTWARE : Kapture CRM

Comprehensive SalesTracking to Respond When it Matters :

 For every business, only one thing is more challenging than finding potential leads – converting them. A business looking forward to meet its best conversion ratio, sales tracking and management is one of the most critical steps in managing your leads. The organization needs to gain the ability to track, manage and accelerate the lead processing for maximum conversion.

Kapture CRM is an integrated sales tracking software whichdelivers a unified dashboard interface for managing every sales activity. The CRM tracking system records every stage and instance in your sales channel, acquiring better insights of your complex sales process.

Also, this Sales CRM platform eases the processing of acquired leads and helps in creating the best custom sales appeal to nurture the most profitable lead in sales processes. The CRMsales system also helps you process the acquired leads more efficiently. Here are the various applications of KAPTURE which enables you to track and manage leads with higher efficiency.

DELEGATE,DIVIDE AND ATTEND

LEADS EFFICIENTLY

The sales tracking software ensures that you are handling your leads in the most efficient manner. The CRM receives each lead, streamlines the lead flow and presents the lead enquiry in the most easily understandable way. In this way, KAPTURE significantly cuts-down the time for processing and analyzing each lead.

CONCEIVE, TAILOR AND DELIVER

CUSTOM, SALES PITCHES

The CRMsales management gives an instant account of the requirement of each potential lead received. The In-depth information of the client requirements helps you assign the lead to the concerned department and in-turn come up with a custom pitch that attains client interest.

UNDERSTAND, ALIGN AND HERALD

YOUR SALES CHANNEL

Kapture comes with a sales tracking software which gives you the clarity of understanding of your sales channel. A better grasp of your sales channel helps you optimize your sales process according to the needs and requirements of your target audience.

TRACK PERFORMANCE AND CONTRIBUTIONS OF

EACH SALES EXECUTIVE

You need not wait until the month-end or week-end to obtain performance reports. The CRM Sales Tracking Software accurately records the contribution of each sales executive and sales member. Now you can make changes to the team roles or shuffle responsibilities as early as it required.

LEAD MANAGEMENT CRM : Kapture CRM

              OptimizeLead Processing to multiply Lead Conversion

Designed with a completely automated lead processing system, Kapture lead management CRM is an innovative way for handling incoming leads promptly and efficiently. You name it, we have it; the CRM comes with an inbuilt lead management software which offers everything you need to smoother processes and fasten sales cycles.

INCREASE

LEAD CONVERSIONS

Kapture comes with an in-built lead management software for sales using which you can track every incoming lead.  In this cluttered market space where every customer is looking for a better option, tapping on to a potential lead can be the deciding factor to outdo your competitors.

There are two key aspects that decide the conversion of an incoming lead into customers.

Acquiring intelligence about the visitor requirements
Responding to the potential Lead

KAPTURE enables you to manage both these aspects of your business efficiently

INTEGRATE AND STREAMLINE

MULTIPLE LEAD CHANNELS

When you have multiple lead sources, it’s challenging to find an optimal system for handling each lead. Unlike other lead management CRMsoftware, instead of dividing your attention, Kapture streamlines your acquired leads into a single lead pipeline. All your incoming leads are displayed on a single dashboard, along with their source information and time of acquirement.

INCREASE CONVERSIONS

WITH INTELLIGENT LEAD AUTOMATION AND PROCESSING

Kapture CRM is a unique lead management platform which tracks incoming leads across various lead channels -Print, SMS, Email, Social Media and search channels. The CRM collects in-depth information required to decide the ROI of each campaign including lead number, lead quality, conversion achieved and reach. It helps you take more informed marketing decisions in the future.

CLASSIFY AND ALLOCATE

LEADS EFFECTIVELY

When your lead conversion depends on your speed of response, bringing the right combination of lead analysis and speedy response is important. Kapture CRM automates sales processes based on specific algorithms by finding and prioritizing your core-customer behavior. The algorithm systematically classifies and labels the leads into ‘Hot – warm – cold’ category, based on their chances of conversion.

FORMULATE

INTELLIGENT MARKETING STRATEGIES

Kapture is more than just another lead management CRM software. With the CRM integration, you’re immediately updated with all-around customer profile information and his custom requirements. With an ability to learn about the client prospects, you can process and delegate the leads at the earliest. The CRM also helps you suggest added services based on CRM-recorded client behaviors.

TICKET MANAGEMENT SOFTWARE : Kapture CRM

Manage Your Tickets efficiently and minimize Client Wait-time

Do you feel like your client’s wait-time is higher than the market average before gaining a response? Are your clients satisfied with your customer service team?

As Customer-relations become the core of every successful business and marketing strategy, every business needs to cut the distance between clients and customer support. The CRM ticket management software is a significant business tool helping you establish better communication channel with each client. The CRM ticket handling is an optimization resolution or streamlining internal communications, presenting an innovative way of managing diverse issues. The CRM software streamlines all the client communications, enabling you to establish a better response time and delivering resourceful resolutions.

INTEGRATE

MULTI-CHANNEL CLIENT COMMUNICATION

Kapture’s CRM ticketing software integrates the multiple channels for client communications – Email, facebook chat, twitter, and multiple chat clients, telephone. Through the multiple channel integration, you need not divide your attention between different channels. This feature lets you focus on the actual client issues, rather than dividing your attention between various platforms

IMPROVE CLIENT SATISFACTION

TO INCREASE THE CUSTOMER RETENTION RATES

At a competitive marketplace, it’s always a risky proposition to keep the client in the waiting line. According to a recent research, it is 10 times more costly for a customer to retain a customer rather than gain a new customer. With the client patience becoming a rare commodity, managing client queries with minimum wait time is a deciding factor.

MANAGE AND REWARD

CUSTOMER LOYALTY

Managing amicable customer relationship is quintessential for building customer loyalty. The CRM ticketing software enables you to manage customer issues at a real-time process. A customer executive can provide a resolution or elevate an issuefor a response by a related technical team. Through effective transferring of tasks, the time taken for addressing each issue also could be incrementally decreased.

PROMOTE AND GROW

WITH BETTER WORD OF MOUTH MARKETING

An organization that is vigilant about their customer relationship team has better chances of building word-of-mouth correspondence. With the social media presenting effortless means for communicating their positiveimpact, the chances of your business gaining a viral tweet or facebook mention is positively higher.

Workflow Management Software : Kapture CRM

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REVIEW

PENDING TASKS

Kapture gives you an immediate view of all the pending assignments according to their date of assignment. With the CRM dashboard displaying all the work to be completed and work-force availability, you can immediately take better decisions for establishing an optimal workflow.

PRIORITIZE

WORK ASSIGNMENTS

With many parallel projects demanding attention, taking the best decisions on a daily basis could be cumbersome. KAPTURE’s workflow managementsoftware also includes a work assignment system which lets you focus on different projects based on various relevant parameters including work completed, deadlines, work talent required etc. You can also set the CRM to give reminders about important project milestones. Now the management can have direct oversight of the progress of various projects in the pipeline.

IMPROVE

WORK CO-ORDINATION

When your project requires co-ordination between different talents and departments, KAPTURE is an ideal project management software and workflow management CRM. Each employee can directly update the work progress on a cloud-basedCRM platform. Now the employer can view the work progress, the tasks being completed and transfer of projects to a different team or individual.

MANAGE

PROJECT DEADLINES

The CRM gives you a clear analysis of the work completed, work on the process and work pending. It also promptly calculates the man-hours taken for each completed task, giving you an idea about the time required to complete the project. The CRM workflow analysis also gives you a direct overview of the tasks that consumed more time, enabling you to optimize the tasks on a future time-table.

ENHANCE

TEAM COLLABORATIONS

For projects that require active collaboration between different teams, KAPTURE enables you to divide the tasks efficiently. It also helps you establish different phases on the project, so that you can allocate a specific set of tasks to each team. The workflow management CRM also ensures a smooth process hand-over, once a team completes its set of allocated tasks.

With the work process getting displayed on a CRM display, prioritizing the daily work becomes an easy task.

BOOST

WORK PRODUCTIVITY

The Kapture workflow management software is an Indispensible tool for an organization that is looking to improve the employment productivity and work output. The CRM software manages the various factors requisite for optimal productivity – work allocation, time taken for each task, task sharing etc. It can also be a talent Management Software with tasks allocatedto each employee that conforms to the talent and skills of each individual.

ACCOUNT MANAGEMENT SOFTWARE : Kapture CRM

GainSecure and Any-Place Access to Your Client Accounts through Kapture’sAccount Management CRM

For a business which is serious about building a relationship with customers, creating and managing an efficient account management system is critical. The ability of a business to interact, understand and resolve customer queries immediately improves customer relations. A precisely managed customer database could augment and drive successful customer interactions.
KAPTURE is a completely integrated account and client management software that meets the demands and requisites for effectively managing a client database.

MAINTAIN

ACTIVE CLIENT ACCOUNTS

Kapture gives you an immediate view of all the pending assignments according to their date of assignment. With the Account management CRM dashboard displaying all the work to be completed and work-force availability, you can immediately take better decisions for establishing an optimal workflow.

MANAGE

ACCOUNTS EFFORTLESSLY AND EFFICIENTLY

The Kapture CRM is a completely cloud-integrated client management software system, which lets you manage information about each client. Kapture automates every stage of client interaction enabling you to create, manage and update the client information in a database. You can readily retrieve the previous history of transactions and communications from a cloud database, giving an immediate resolution to otherwise challenging issues.

AUTOMATE

BUSINESS-CLIENT RELATIONSHIPS

For every business-client interaction, there are possibilities of customers judging business based on that interaction. The AccountManagement CRM automates every client-interaction, bringing quality and consistency to every communication. You can immediately access information about the previous interactions from the cloud infrastructure, enabling you to attend queries with clear insights. You can also provide the most feasible solution for a given issue, based on the saved communication logs.

ACQUIRE

CRUCIAL CLIENT INFORMATION

The process of collecting client-information is truly a challenge, as periodic information collection is looked-upon as time-consuming and demanding. It means that it could be troublesome for companies to collect insightful information about their clients. The Kapture client management software lets you strategize your client interactions enabling you to collect the relevant information in the best courteous manner. From the client-side, it means non-intrusive data collection, with the direct assurance that every piece of collected information is used for improved service.

ELIMINATE

COMMUNICATION GAPS

Keeping your clients happy at all times by eliminating communication-gaps is essential for every modern-day business. Client relationships are built by offering user-friendly interfaces to communicate essential information between the business and its customers.

BUSINESS CRM FEATURES : Kapture CRM

HOW TO CHOOSE YOUR BUSINESS CRM FEATURES?

The CRM software could be simplistically described as a combination of multiple business features. Ideally these features should overlap and create an ideal ecosystem to create a productive work environment.

But, most situations don’t see the ideal application of CRM software.

For this, you need to form a clear selective picture of relevant features that could aid and improve your daily processes.

Otherwise, your software API could end-up being an assimilation of wrong features that drains precious business hours.

Feature Fatigue is Real

Businessmen aiming to choose a CRM should ideally answer these following questions.

Does your CRM suffer from feature fatigue? Or does your CRM come so stripped down that it’s barely functional?

If your CRM API has too many manageable features, they could simply end up as reclusive.

When your employees are presented with too many features to manage, it’s seen that general usability of CRM gets dramatically reduced.

On the other hand, if the key features are lacking, your software could rarely get used and end-up becoming a compromise on overall utility.

Here are some basic directives for being smart and selective with your CRM features.

Improves Current Business Model

Rather than trying to brainstorm all requisite features, you could look-onto currently operating business model and its concerned details.

By understanding the basic operations, you could run a check to understand the essential features that aids and improves your current business. These functionalities could vary according to each team.

This could include multiple features such as GPS tracking, Service integration, instant reporting etc.

Further, you could add essential utilities that may superimpose or create a better way of managing your business.

Superimposes multiple Key Business Functions

Any CRM feature that superimposes and handles multiple utilities could become an automatic choice. For instance, the document management system could transmit current business progress and performance reports.

All these improve your current business functions and utilities.

Connects Multiple Teams and Activities

In most scenarios, you could achieve incremental improvements in productivity and output through streamlining multiple activities. At the same time lack of regulations, could mean frequent interruptions and borderline slacking.

For this, you need to understand and connect multiple teams to work towards a single objective.

Integrates Digital Utilities and Functionalities

Most businesses utilize none or primitive digital utility for managing their daily business. These include dabbling between multiple phones, social media etc.

CRM is an ideal way of integrating modern utility and functionalities into your daily business process. This improves your daily business efficiency. You can also seamlessly create new business fronts.